Terms & Conditions

• Retail stock: Products listed on our website are available while stock lasts. We do not guarantee availability of any item at any time.
• Product descriptions: We make every effort to display colors, dimensions, and materials accurately. Minor variations may occur between screen displays and the physical product.
• Pricing changes: Prices are subject to change without notice. The price displayed at the time you complete your order is the price you will be charged.

Retail Purchases

All retail prices are listed in US Dollars (USD). Payment for retail orders is processed through Airwallex. By proceeding to checkout, you agree to Airwallex's terms and privacy policy in addition to these Terms. We do not store your payment card details on our servers.

Currency and Taxes

International customers are responsible for any currency conversion fees, import duties, customs charges, and local taxes that may apply to their order. These costs are not included in our listed prices and will not be refunded.

Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation acknowledges that we have received your order; it does not constitute acceptance of the order. We reserve the right to cancel or refuse any order for reasons including stock unavailability, pricing errors, or suspected fraudulent activity.

Processing Time

Orders are typically processed within 1 to 3 business days of payment confirmation. Processing times may be longer during sale periods, public holidays, or unforeseen circumstances.

Order Modifications

Once an order has been submitted, modifications may not be possible. If you need to make a change, contact us as soon as possible at support@bestrido.com and we will do our best to assist before the order is dispatched.

We ship to most countries worldwide using reputable carrier partners. Estimated delivery times and shipping costs are displayed at checkout based on your delivery address. These are estimates only; actual delivery may vary due to carrier delays, customs clearance, or circumstances beyond our control.

The buyer is responsible for ensuring the delivery address is correct at the time of order. We are not liable for packages lost or delayed due to incorrect address information.

For full details on shipping rates, delivery windows, and carrier policies, please review the information presented at checkout or contact us at support@bestrido.com.

All content on the Bestrido website, including but not limited to the brand name, logo, product images, descriptions, graphics, page layouts, and written copy, is the exclusive property of Bestrido and is protected by applicable intellectual property laws.

Unauthorized use of the Bestrido name, logo, or product imagery, including on third-party marketplaces, social media, or printed materials, is strictly prohibited and may result in legal action.

You may not use our website or services to:

• Scrape, harvest, or collect data from our website by automated means
• Place fraudulent, bulk, or test orders with no intention of purchase
• Resell products purchased at retail prices in a manner that violates these Terms
• Impersonate Bestrido or any of its representatives
• Transmit malware, spam, or any harmful content through our contact or inquiry forms
• Attempt to gain unauthorized access to any part of our website or backend systems
• Use our brand assets, product images, or name without written authorization

Violation of these prohibitions may result in your account being suspended, your orders being cancelled, and legal action where appropriate.

Our products are sold as described on the product listing. We stand behind the quality and craftsmanship of every pair; however, we cannot guarantee that a product will meet every individual preference regarding fit, feel, or personal taste. These are not grounds for a return outside our standard returns policy.

Purchases made through TikTok Shop are governed by TikTok Shop's own terms and policies. Bestrido is not liable for any disputes arising from transactions conducted on third-party platforms.

To the fullest extent permitted by applicable law, Bestrido provides its website and products on an "as is" basis without warranties of any kind, express or implied, beyond what is required by law in your jurisdiction.

We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of our website or products, even if we have been advised of the possibility of such damages.

Some jurisdictions do not permit the exclusion or limitation of certain damages. In those cases, our liability is limited to the fullest extent permitted by applicable law in your jurisdiction.

These Terms are entered into with Quanzhou Xiaojiaoya Shoes Co., Ltd., the registered legal entity operating the Bestrido brand. Bestrido is a trade name and not a separate legal entity.

These Terms are governed by the laws of the People's Republic of China. The courts of Jinjiang, Fujian Province, China shall have jurisdiction over any matter arising under these Terms, subject to the arbitration clause below.

Any dispute that cannot be resolved informally shall be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC). The place of arbitration shall be Xiamen, China. The arbitration will be conducted in English. The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause limits your rights as a consumer under the mandatory consumer protection laws of your country of residence. EU consumers retain the right to bring claims before the courts of their member state.

We may update these Terms from time to time to reflect changes in our practices, products, or applicable legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review these Terms periodically.

If we make a material change to these Terms, we will post the updated date on this page and, where appropriate, give additional notice before the change takes effect. Continued use of our website or services after the updated Terms take effect constitutes acceptance of those changes.